Track Your Order

Once your order ships, we’ll email you a tracking number and a carrier link. Please allow 2–4 business days after shipment for the carrier to activate the tracking record.

How to check your order

  1. Open the shipping confirmation email from GlenVane.
  2. Select the tracking link in that email.
  3. If you created an account, sign in to review your order history and status.

Need help?

If tracking has not updated for more than 10 business days, or your order is beyond the delivery estimate, email support@glenvane.com. Include your order number and the email address used at checkout so we can investigate quickly.

For estimated processing and delivery times, see our Shipping Policy.


Contact & Business Information

Store name: GlenVane
Email: support@glenvane.com

SMS support: 540-209-1445
Text messages only; this number does not accept phone calls.

Legal business name: NEAS Global, LLC

Business address:
5850 Cameron Run Terrace
Alexandria, VA 22303
United States

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We respond to emails and text messages within 48 hours. Messages received on weekends or holidays will be answered on the next business day.