Returns & Refunds Policy

Last updated: July 2026

Our Promise

We want every GlenVane order to feel right. If something doesn't fit, doesn't suit you, or simply isn't what you hoped for, you have 30 days from the day your order arrives to return it. No processing fees, no restocking charges, no runaround.

Return Eligibility

To qualify for a return, your item must be:

  • Unworn, unwashed, and unaltered, in the same condition you received it
  • With all original tags attached and original packaging included
  • Accompanied by your order number or order confirmation

Sale and discounted items are just as returnable as full-price items.

For hygiene reasons, we cannot accept returns on: underwear, swimwear, and earrings. Gift cards are also non-returnable. If you're unsure whether your item qualifies, just email us before sending anything — we'll tell you straight.

How to Start a Return

  1. Email us at support@glenvane.com with your order number and the item(s) you'd like to return. A quick note on the reason helps us improve, but it's optional.
  2. We'll reply within 48 hours with your return authorization, the correct return address, and step-by-step instructions.
  3. Ship the item back using a tracked shipping method, and send us the tracking number so we can watch for its arrival.
  4. Once the return arrives and passes inspection, we'll issue your refund to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it.

Please don't ship a return without contacting us first. Our items ship from several partner fulfillment centers depending on stock, so the correct return address varies by order — unauthorized returns sent to the wrong location can't be processed or refunded.

Return Shipping Costs

Return shipping is paid by the customer, except when we got something wrong (see damaged/incorrect items below — in those cases, the return costs nothing and we fix it fast). We recommend keeping your proof of postage until your refund is complete.

Order Cancellations

We move fast on orders — processing often begins within hours. If you need to cancel, email support@glenvane.com immediately with "CANCEL" and your order number in the subject line.

  • Order not yet processed: we'll cancel and refund you in full.
  • Order already processing or shipped: cancellation is no longer possible. Once your order arrives, simply use the standard 30-day return process above.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, we'll make it right — quickly and at no cost to you.

Email support@glenvane.com within 7 days of delivery with your order number and a couple of clear photos of the issue (and the packaging, if damaged). Depending on your preference, we'll send a free replacement or issue a full refund — no need to return the faulty item in most cases.

Exchanges

We don't offer direct exchanges at this time. The fastest route to the right size or color: return the original item for a refund and place a fresh order for the one you want — the new order ships right away rather than waiting on the return.

Refused or Undeliverable Packages

Please accept delivery of your package even if you've changed your mind — then use the normal return process. When a delivery is refused, packages often never complete the journey back to our fulfillment centers, and we can only issue refunds for goods we actually receive. If a refused package is confirmed returned, actual carrier costs incurred may be deducted from the refund. Refusing delivery is not a substitute for a cancellation or return request.

A Note on Payment Disputes

If anything about your order concerns you, please reach out to us first at support@glenvane.com and give us 48 hours to respond — nearly every issue is resolved faster through a direct email than through a payment dispute, which can freeze resolution for weeks.

We keep complete records of every order, shipment, tracking event, and customer conversation, and we provide this documentation to payment providers whenever a dispute is opened. Disputes filed for orders that tracking confirms as delivered, without any prior contact with our team, may be contested with that evidence in full.

We'd much rather just fix it for you. One email is all it takes.

Questions?

📧 support@glenvane.com
Customer service: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We respond within 48 hours.

This policy forms part of our Terms of Service and is available to every customer before checkout. Completing a purchase confirms your acceptance of these terms.

Contact & Business Information

Store name: GlenVane
Email: support@glenvane.com

SMS support: 540-209-1445
Text messages only; this number does not accept phone calls.

Legal business name: NEAS Global, LLC

Business address:
5850 Cameron Run Terrace
Alexandria, VA 22303
United States

Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

We respond to emails and text messages within 48 hours. Messages received on weekends or holidays will be answered on the next business day.