FAQ

Ordering

How do I place an order?
Browse the store, pick your size and color, add to cart, and check out — the whole thing takes about two minutes. You'll receive an order confirmation email right after payment goes through. If it doesn't arrive within a few minutes, check your spam folder or email us.

Can I change or cancel my order?
We process orders quickly, so there's a short window. Email us at support@glenvane.com immediately with "CANCEL" and your order number in the subject line. If your order hasn't entered processing, we'll cancel and refund in full. Once it's processing or shipped, cancellation isn't possible — but you can use our 30-day return policy once it arrives.

Do I need an account to order?
No — guest checkout works fine. An account just makes tracking orders and future checkouts faster.

Is my payment information safe?
Yes. Every page uses SSL encryption, payments are handled by PCI-compliant processors, and we never see or store your full card number. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

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Shipping

How much is shipping?
Free. Every order, everywhere in the United States, no minimum.

How long does delivery take?
Orders are processed in 1–3 business days, then delivered within 7–15 business days — so 8–18 business days total from order to doorstep. Most orders arrive well within that window.

How do I track my order?
Once your order ships, we email you a tracking number and link. Allow 2–4 business days after shipment for tracking to go live in the carrier's system. You can also use the Track Your Order page anytime.

Do you ship outside the United States?
Not at the moment — we currently ship within the US only. We're working on expanding.

My tracking hasn't moved in days — should I worry?
Carriers sometimes scan packages irregularly mid-route. If there's no movement for more than 10 business days, email us and we'll investigate with the carrier and make it right.

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Sizing & Products

How do I pick the right size?
Check the Size Guide linked on every product page — it has measurements in inches and centimeters. When you're between sizes, we generally suggest sizing up for a relaxed fit. Still unsure? Email us the item name and your measurements and we'll recommend a size personally.

Do the colors match the photos exactly?
We photograph items as accurately as possible, but screens vary — slight shade differences between your display and the delivered item can occur.

Will an item come back in stock?
Sometimes! Email us about the specific item and we'll tell you honestly whether it's returning.

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Returns & Refunds

What's your return policy?
You have 30 days from delivery to return items that are unworn, unwashed, with tags attached and original packaging. Full details are in our Returns & Refunds Policy.

How do I start a return?
Email support@glenvane.com with your order number and the item(s) you want to return. We'll send the return address and instructions within 48 hours. Please don't ship anything before contacting us — our items ship from several fulfillment centers, so the correct return address varies by order.

Who pays for return shipping?
The customer, unless we made the error — damaged, defective, or wrong items are fixed entirely at our cost, usually without needing the item back.

When will I get my refund?
Within 10 business days of your return arriving and passing inspection, issued to your original payment method. Your bank may take a few extra days to post it.

My item arrived damaged — what do I do?
Email us within 7 days of delivery with your order number and a couple of photos of the issue. We'll send a free replacement or full refund — your choice, and in most cases you keep the item.

Can I exchange for a different size?
We don't do direct exchanges — the fastest route is returning the original for a refund and placing a new order for the size you want, which ships immediately.

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Contact & Support

How do I reach you?
📧 support@glenvane.com — answered within 48 hours, Monday–Friday, 9:00 AM–5:00 PM Eastern. Include your order number for order-related questions.

I emailed but haven't heard back?
Check your spam/promotions folder first — replies occasionally land there. If it's been more than one business day, email us again; we answer everything.

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Didn't find your answer? We're one email away: support@glenvane.com

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