Shipping Policy

Last updated: July 2026

Free Shipping on Every Order

We ship every order within the United States completely free of charge — no minimum purchase, no hidden handling fees, and no surprises at checkout. Shipping is free. Applicable sales tax may be calculated at checkout.

How Long Will My Order Take?

Every order goes through two stages:

Stage 1 — Processing (1 to 3 business days)
After you place your order, our team verifies it, prepares your items, and hands the package to the carrier. You'll receive a confirmation email as soon as your order ships, including your tracking number.

Stage 2 — Delivery (7 to 15 business days after processing)
Transit time depends on the carrier and your location within the United States.

Total estimated delivery time: 8 to 18 business days from the day you order.

Business days are Monday through Friday, excluding US federal holidays. While most orders arrive well within this window, occasional carrier delays, weather events, or high seasonal volume can add a few days — we appreciate your patience when that happens.

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Time (ET) on a business day begin processing the same day. Orders placed after 5:00 PM, or on weekends and holidays, begin processing the next business day.

Tracking Your Order

Once your order ships, we'll email you a tracking number and a link so you can follow your package every step of the way. Please allow 2–4 business days after shipment for tracking information to become active in the carrier's system.

You can also check your order status anytime through the Track Your Order page on our website.

Customs, Duties, and Extra Fees

Orders shipped within the United States are not subject to any customs charges or import fees. There are no additional costs beyond what you see at checkout.

Incorrect Address

Please double-check your shipping address before completing checkout. We're unable to reroute packages once they've shipped, and we can't take responsibility for orders delivered to an address entered incorrectly at checkout. If you spot a mistake right after ordering, email us immediately at support@glenvane.com — if the order hasn't shipped yet, we'll gladly correct it.

Lost or Undelivered Packages

If your tracking shows no movement for more than 10 business days, or your order hasn't arrived within the estimated window, contact us at support@glenvane.com. We'll investigate with the carrier and make it right — whether that means locating your package, sending a replacement, or issuing a refund.

Questions?

We're here to help with anything shipping-related.

📧 support@glenvane.com
Customer service: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We respond to every inquiry within 48 hours.

---