Payment Policy

Last updated: July 2026

Simple, Secure Payment

Paying at GlenVane is straightforward: every transaction is encrypted, every price is in US dollars, and there are no hidden charges added after checkout. This page explains exactly how payment works.

Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay

All available options for your region are shown at checkout. If a payment method appears at checkout, it's fully supported — what you see is what we take.

Currency

All prices across the Site are displayed in US dollars (USD). Your payment will be charged in USD. If your card is issued in another currency, your bank will convert the amount at its own exchange rate, and may apply its own conversion fee — that fee is set by your bank, not by us.

Prices and Taxes

The product prices shown on our Site do not include sales tax. Where applicable, sales tax is calculated automatically at checkout based on your delivery address and shown as a separate line item before you confirm your order — so you always see your complete total before paying.

Shipping within the United States is free, so your final total is simply: product price + any applicable sales tax. Nothing else.

When Are You Charged?

Your payment method is charged when you complete checkout and your order is confirmed. You'll receive an order confirmation email within minutes of a successful payment. If a payment fails or can't be verified, the order isn't placed and nothing is charged.

Payment Security

Your payment details are handled with bank-level security:

• Every page on our Site is protected with SSL encryption (look for the padlock in your browser)
• Payments are processed by PCI DSS–compliant payment providers
• We never see or store your full card number — it goes directly to the payment processor through an encrypted connection

Failed or Declined Payments

If your payment is declined, the most common reasons are a typo in the card details, insufficient funds, or your bank's fraud filter reacting to a first purchase from a new store. Double-check your details and try again, or use a different payment method. If the problem continues, contact your bank — or email us and we'll help however we can.

Fraud Prevention

To protect our customers and our store, orders may be screened for fraud indicators. In rare cases, we may ask you to verify information before we process an order, or cancel an order we cannot verify. If we cancel a paid order for this reason, you receive a full refund automatically.

Refunds

Approved refunds are always issued to your original payment method. Once we process a refund, please allow up to 10 business days for it to appear on your statement — the exact timing depends on your bank or card issuer. Full details on refund eligibility are in our Returns & Refunds Policy.

Questions About a Charge?

If you see a charge you don't recognize or have any question about payment, contact us before anything else — we'll look into it right away and resolve it directly with you.

📧 support@glenvane.com
Customer service: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
We respond within 48 hours.

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